Important information regarding tickets

When you purchase tickets you will need to create an account with Citizen Ticket if you have not already done so. This is a straightforward process like creating a Waitrose/Amazon on line account.  Here you can log in and see all your tickets purchased through Citizen Ticket. Having all your details to hand in this way, means they can deal with all queries quickly and efficiently.
Citizen Ticket Help - with creating an account and much more HERE

Ticket Delivery - all customers will receive their Ticket Wallet immediately.
The Ticket Wallet is a unique QR code which holds ALL tickets that belong to a given customer and keeps them all in one place. Here is a link to more information How do I receive my tickets?

Any Problems contact Citizen Ticket by email at info@citizenticket.co.uk


The Festival does not have access to your account so please contact Citizen Ticket directly with any enquiries by email at info@citizenticket.co.uk  

Unfortunately we cannot offer refunds, exchanges, returns or rollovers etc.

The following LINK will take you to the Citizen Ticket dedicated help page for the TicketPlan refund information page which can be purchased when ordering your tickets.  

Below is the link for TicketPlan

TicketPlan

Disabled tickets:

When you purchase tickets you will need to create an account with Citizen Ticket if you have not already done so. This is a straightforward process like creating a Waitrose/Amazon on line account.  Here you can log in and see all your tickets purchased through Citizen Ticket. Having all your details to hand in this way, means they can deal with all queries quickly and efficiently.

 

If you wish to apply for a carer or camping ticket please buy your ticket in the normal way then contact Citizen Ticket with your ticket order and proof of PIP/DLA and if you qualify they will attached your ticket to your account. This will give you access to the disabled camping or parking if not staying.

 (Please note the disabled camping and parking passes are for festival goers with permanent disabilities, so we are sorry broken legs, recent injuries or pregnant women do not qualify)

If you are a Blue Badge holder or higher, you will qualify for disabled parking and will need to send proof to Citizen Ticket as above.

For anyone that is coming for the first time the very furthest you would walk is around 650 metres if you were in the furthest part of the furthest camping field, An average would be less than 300 metres.

For full disabled information click here: